THE PRINCESS AND THE PEA

Except instead of mattresses, picture couches. Yes…the couch saga continues. After a month of sitting on the new couch, one of the cushions started to sag and pill. It took a month to get someone from Macy’s to come out to ‘inspect’ the couch. Two months of sitting on the couch has made the couch look like it has been part of our living room for a year or more. The inspector showed up this week, took some pictures and wrote up a report. I immediately received an email from the customer service department at Macy’s telling us that “the merchandise was found to be up to manufacturing standards with no evidence of defects.”

The manufacturer has low standards and I am paying a lot of money for a couch that we’re going to have to replace in a year.

When I got the third email about a delay in delivery, I emailed to complain and hinted at cancelling the order. The next week, Macy’s suddenly found my couch. When I complained about the couch, they scheduled an in home visit and said that someone would contact me about what time they would arrive. The day before the home visit, I emailed customer service as well as sent in pictures of my own of the couch. An hour later someone was calling me about my upcoming visit. The inspector was supposed to call me thirty minutes before arriving, but that didn’t happen. He showed up without any notice. I am so not a confrontational person. Michael and Heather got me this far. If it wasn’t for the two of them I never would have filed a complaint, but I filed a complaint. That complaint was met with an industry version of sorry not sorry and I don’t know where to go from here.

Here is what I want to do. I don’t want to make any other payments on this piece of furniture. I want to tell everyone I know (and I don’t know) never to buy a piece of furniture from Macy’s or anything manufactured by Bauhaus Furniture. The only time I ever blog about anything product wise, it is because I like it and think others might like it. Now I find myself in a position of blogging about something because they have made mad. Really, it’s not just that I’m mad. I feel stupid. I wanted a nice couch and I purchased something from a company who I thought sold nice things. Macy’s is saying to me that I can’t have nice things.

We should have just gone to IKEA and put our own couch together.